Refund Policy - Monysun.shop

Effective Date: [Insert Date]

Welcome to Monysun.shop!

At Monysun.shop, we take customer satisfaction seriously. If you're not completely satisfied with your purchase, we're here to assist you. We offer a straightforward refund process to make your shopping experience as easy and hassle-free as possible.

1. Refund Eligibility

If you're not satisfied with your purchase, you can request a refund within [14 days] of receiving your order. Please note that items must be in their original, unused condition with all tags and packaging intact in order to be eligible for a refund.

2. How to Request a Refund

To initiate a refund, please contact us via email at [[email protected]] with the following details:

• Your order number
• The reason for the return or refund request
• Photos of the product (if applicable)

3. Refund Processing

Once we receive your returned item, we will process your refund within [7-10 business days]. Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few additional days for the refund to appear in your account, depending on your bank or payment provider.

4. Shipping Costs

Shipping costs are non-refundable. Return shipping will be the responsibility of the customer unless the item is defective, damaged, or incorrect. In such cases, we will cover the return shipping costs.

5. Conditions for Refund

The following conditions apply for a refund:

• The item must be unused and in its original condition.
• The item must be returned within [14 days] of receipt.
• The customer must contact us at [[email protected]] to initiate the return process.

6. Exceptions

Refunds will not be issued for the following:

• Items that have been used or are not in their original condition.
• Items that are not in their original packaging.
• Items marked as final sale or non-returnable.

7. Contact Us

If you have any questions or need assistance with your refund request, please do not hesitate to contact us:

Email: [[email protected]]